How to I register for an account?
- On the homepage, select the Request an Account button, or the Request an Account icon in the header
- Complete the information required on the Request an Account form and select ‘Submit’
Your account request will be reviewed in approximately 48-72 hours.
Our team will contact you via the email you provided with any queries and/or account confirmation.
For any further questions while awaiting account approval, you can submit these through the Contact Us page
How do I change my account information?
- Log into your Account by selecting ‘Sign In’ in the header
- Select ‘My Account’ in the header
- Select ‘Account Settings’
- Change the necessary information
- Select ‘Update Details’
How do I change my billing address?
Please call 1-800-227-0534 or use the Contact Us page to change your billing address
How to do I reset/change my password?
- Select ‘Sign In’ in the header
- Select the ‘Forgot your password?’ link on the sign in page that is displayed
- Enter your email address and select ‘Reset Password’
- Follow the instructions on the email provided to reset your password
How do I deactivate my account?
Please use the Contact Us page for help with this request
How do I cancel or change my order?
Please use the Contact Us page to change or cancel orders
How do I find out how much I will be charged for shipping?
Rates for shipping are based on the attributes of the ordered items e.g. weights and dimensions and shipping rates are based by our shipping partners using these values.
To see the shipping rates of your package:
- Add items to your cart
- Proceed to checkout
- Add the ship to address
- Select the shipping method
- One or more applicable services will be displayed with the associated cost
How do I create a warranty claim?
Please use the Contact Us page
How can I pick up my order?
You have the option to select Customer Pick Up at check out. You will receive a conformation email once your order is fulfilled and ready for pickup.
Our Location is:
Powerscreen Parts and Service
13145 Plantside Dr.
Louisville, KY. 40299
What are the pick up hours?
Monday – Friday 8am-4pm
For Large or Special orders contact our warehouse staff by calling 1-800-227-0534
Where do I pick up my order?
Our Location is:
Powerscreen Parts and Service
13145 Plantside Dr.
Louisville, KY. 40299
Please follow signs to Will Call Located in the rear of the building.